New Bright cares about your satisfaction and wants to help you enjoy your product to the fullest! For the quickest response to your question, please check out the Frequently Asked Questions or locate an Instruction Manual on this site. If you do not find your answer, you can send an inquiry from this page and a New Bright Customer Service Specialist will be happy to help.

Please be advised, due to the potential for high volume associated with the holiday season, you only need to submit your form once. We appreciate your patience and will get back with you as soon as possible.

Team New Bright
Holiday Season Hours of Operation (November – February): Monday – Friday, 8am – 5pm EST (Closed holidays)

Off-Season Hours (March – November): Monday 8am – 5pm,  Tuesday- Friday, 9am – 3pm EST (Closed holidays)

Send Us Your Questions or Comments

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  • Please tell us: Which item do you have? (If you do not know please attach a picture below.) When & Where was it purchased? Purchase date & name of retailer. What is issue you are experiencing?
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    You may also contact us through Customer Service Number Toll Free: 1-877-NBI-TOYS (1-877-624-8697), Off Season hours are Monday 8am – 5pm, Tuesday-Friday 9AM-3PM EST (Closed holidays).