New Bright Cares About Your Satisfaction

New Bright cares about your satisfaction and wants to help you enjoy your product to the fullest! For the quickest response to your question, please check out the Frequently Asked Questions or locate an Instruction Manual on this site. If you do not find your answer, you can send an inquiry from this page and a New Bright Customer Service Specialist will be happy to help.

Please be advised, due to the potential for high volume associated with the holiday season, you only need to submit your form once. We appreciate your patience and will get back with you as soon as possible.

Sincerely,
Team New Bright
Holiday Season Hours of Operation (November – February): Monday – Friday, 8am – 5pm EST (Closed holidays)

Off-Season Hours (March – November): Monday – Friday, 9am – 3pm EST (Closed holidays)

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You may also contact us through Customer Service Number Toll Free: 1-877-NBI-TOYS (1-877-624-8697), Off Season hours are Monday-Friday 9:00 AM-3:00 PM EST (Closed holidays).